Shipping, Returns and All the Love In Between
🇦🇺 Shipping Policy – MATE COAST
At Mate Coast, we’re not just sending packages — we’re sending a little piece of the mate culture, good energy, and stories made to travel with you.
From Australia to wherever you are, every order is prepared with care. Because mate is more than something you drink — it’s something you share, carry, and take with you.
We believe in good mates, good moments, and a community without borders.
Processing time
We prepare your order with care, one by one, within 1–3 business days. Every mate, bombilla, and product is packed with attention before it starts its journey.
You’ll receive a tracking number once your order is on its way.
Shipping time
– Australia: 2–5 business days
– Worldwide: 7–15 business days
Shipping times may vary depending on your destination.
Shipping cost
Shipping costs are calculated at checkout based on your location and package weight.
Sometimes, we’ll offer free shipping as a little gift to our community — stay close, you’ll know when.
Delays
Sometimes the journey takes a little longer — weather, customs, or unexpected events can happen.
If something’s off with your order, just reach out. We’ll do our best to sort it with you, mate to mate.
🇦🇺 Return & Exchange Policy – MATE COAST
We believe in connection, not perfection.
So if something doesn’t feel right — a damaged product, a different expectation, or simply a change of heart — we’re here to listen and find a solution.
Returns
You have 14 days from receiving your order to request a return, as long as the product is unused, unopened, and in its original condition.
No stress — just reach out and we’ll guide you through the process.
Exchanges
Want a different mate, style, or product? We’ve got you.
What matters most is that your Mate Coast experience feels right — authentic, simple, and made to be shared.
Return shipping & customs
Return shipping costs are the customer’s responsibility, unless the issue was caused by us.
For international orders, any local customs charges or import fees are the responsibility of the customer.
How to start the process
Just message us via WhatsApp or email. There’s no call centre — just us, ready to listen and help.
We’re not just selling mate. We’re building a community around it.
More than a product
Mate Coast was born from a simple idea: mate is more than a drink.
It’s about roots, journeys, conversations, friendships, and the people you share it with.
From Argentina to Australia and beyond, we bring together the culture of mate with a modern, easy-going lifestyle — products made to travel, connect, and be part of everyday moments.
We’re not perfect — we’re just passionate about doing things with intention.
A community space
Mate is always better when it’s shared.
Follow our journey, discover mate culture, learn how to prepare it, and share your own moments with us.
You’re not just buying a mate — you’re joining the Coast.