Question 1

How do I place an order?

Accepted Answer

Pick your piece, choose your MATE, and add it to the cart. Once you're ready, just follow the checkout steps. Got a question along the way? Flick us a message on WhatsApp – real support, no bots, always here for you.

Question 2

Do you offer personalised support?

Accepted Answer

Absolutely. We want you to feel at home when you shop with us.
 Message us anytime – we're real people, ready to help, listen and sort out whatever you need.

Question 3

Where are you based?

Accepted Answer

Our roots are spread across the world. We're based in Gold Coast, but also in Buenos Aires, Sydney, and Miami.
 More than locations, Abram is about reaching you, wherever you are.
 We want to live in real spaces – in your home, your bag, your everyday. We're building a network where clothes are just a way to connect.

Question 4

Which markets can I find you at?

Accepted Answer

You’ll find us at some of the most beautiful markets on the Gold Coast like Surfers Paradise and Burleigh Heads, and also at Manly Beach in Sydney.
 We love face-to-face moments. Come have a chat, touch the fabrics, feel the energy. We’d love to meet you there.

Question 5

Do you ship? Where to?

Accepted Answer

Yes – we ship worldwide. From Australia, Argentina or the US straight to your door.
 We’re all about connection, not borders. You’ll get a tracking number as soon as it’s sent so you can follow it all the way.

Question 6

How long does shipping take?

Accepted Answer

Within Australia, delivery usually takes 2–5 business days. International orders may take 7–15 business days depending on where you're based.
 We’ll keep you updated every step of the way.

Question 7

Can I return or exchange something?

Accepted Answer

For sure. If something doesn’t fit or isn’t what you expected, just reach out. We want you to love THE MATE – we’ll help with the return or exchange, easy and stress-free.

Question 8

Why the name MATE COAST?

Accepted Answer

Mate is more than a drink — it’s a way of connecting, sharing and slowing down.Coast represents the journey: the ocean, the road, the places we discover and the people we meet along the way.Mate Coast was born from that idea — bringing the tradition of mate from its roots in South America to the Australian coast.It’s about origin and movement, tradition and adventure, home and discovery.Because wherever you are in the world, mate has a way of bringing people together.

Question 9

Do you have a blog or space to connect?

Accepted Answer

Yes! We have a blog section where we share what we’re about – and you’re invited to join in.
 You can read, write, comment – it’s open and alive.
 We’re here with ears and eyes wide open. This space is just as much yours as it is ours.

FAQ = Frequently Asked Questions
Common questions

Things people ask

How do I place an order?

Do you offer personalised support?

Where are you based?

Which markets can I find you at?

Do you ship? Where to?

How long does shipping take?

Can I return or exchange something?

Why the name MATE COAST?

Do you have a blog or space to connect?

FAQ = Frequently Asked Questions Common questions

Things people ask

How do I place an order?

Do you offer personalised support?

Where are you based?

Which markets can I find you at?

Do you ship? Where to?

How long does shipping take?

Can I return or exchange something?

Why the name MATE COAST?

Do you have a blog or space to connect?

FAQ = Frequently Asked Questions
Common questions