MATE House Rules: Behind the Scenes
CUSTOMER CARE
✧ We’re here for you. Really.
At Mate Coast, customer care means more than answering questions — it’s about listening, connecting, and making sure your experience feels as good as the mate you share.
This space is yours: a place to find support, answers, and real people behind the brand.
🤍 How to Reach Us
Whether you have a question about your order, a product, shipping, mate preparation — or you just want to say hello — we’re easy to reach:
→ WhatsApp
→ Instagram DM
→ Email
You’ll always talk to real people. No bots. No copy-paste replies. Just us.
🌊 Where to Find Us
We’re based on the Gold Coast, Australia, but Mate Coast is made to travel.
You’ll find us online, at local markets, events, and wherever good people gather around a mate.
Come say hi, have a sip, and share a conversation with us.
🧉 A Little More About Us
Mate Coast is about roots, journeys, culture, and connection.
We bring the tradition of mate from Argentina to Australia, creating products that make it easy to carry, share, and enjoy wherever life takes you.
From the mate itself to the bombilla and yerba, every piece is chosen with intention — respecting where mate comes from while giving it a place in today's world.
We’re not chasing perfection — we’re building something with purpose, one mate at a time.
📖 Share Your Voice
Mate has always been about sharing.
Follow our journey, discover more about mate culture, learn something new, or simply share your own mate moment with us.
We’re ears, eyes, and open hearts. This is a shared space.
You’re not just drinking Mate Coast —
You’re part of the journey.
PRIVACY & SAFETY
✧ Your trust means everything to us.
At Mate Coast, we know your privacy isn’t just a formality — it’s about respect, trust, and keeping things simple.
That’s why we handle your information with the same care we put into everything we do: consciously, responsibly, and with intention.
🔒 What We Collect & Why
We only collect the information we need to:
• Process your order
• Confirm your payment
• Ship your mate and products to the right place
• Keep you updated about your order
• Stay in touch if you choose to hear from us
We don’t need to know your whole story — just enough to get your mate to you. 🧉
💳 Secure Payments
We use trusted third-party payment platforms to securely process transactions.
Your payment details are handled through these secure platforms and are not stored directly on our servers.
We take reasonable steps to keep your personal information safe and protected.
📨 When We’ll Contact You
After you place an order, we may contact you by email or WhatsApp to:
• Confirm your purchase
• Share your tracking information
• Let you know about any issue or delay
• Answer questions or provide support
• Occasionally say hi, if you’ve joined our mailing list 💌
We keep it simple, respectful, and chill.
Your information is yours. We’re just here to use it responsibly and get your mate where it needs to go. 🧉
WHOLESALE INQUIRIE
Let’s grow together. 🧉
If you feel a connection with what Mate Coast is about, and you’d like to bring mate culture into your store, café, gift shop, market, or community — we’d love to hear from you.
We offer wholesale options for selected partners who share our values: connection, culture, good products, and things made with purpose.
From mates and bombillas to yerba and accessories, we choose products that make it easy for people to discover, enjoy, and share mate.
🌊 Made to Travel
Mate Coast is based on the Gold Coast, Australia, with roots in Argentina.
We ship from Australia, making it simple for local businesses to bring a little piece of mate culture to their customers.
Every order is packed with care, good energy, and as little unnecessary packaging as possible.
🤝 Wholesale, but Personal
We believe wholesale doesn’t have to feel corporate.
We’d rather build genuine relationships with cafés, gift shops, markets, retailers, and people who believe in what they sell.
We’re not just sending products — we’re building bridges between cultures, communities, and good people.
📩 Want to Stock Mate Coast?
If you’re interested in carrying Mate Coast in your space, get in touch:
Email: australia.abram@gmail.com
Instagram: @mate.coast
WhatsApp: Send us a message
Tell us a little about your store or project, and let’s talk.
This isn’t just business — it’s a shared journey.
PAYMENT METHODS
Simple, flexible, and made to fit you. 🧉
We want you to feel comfortable when it’s time to pay — just like when it’s time to share a mate.
That’s why we offer different payment options, so you can choose what works best for you:
• Credit / Debit Cards
• PayPal
• Afterpay — buy now, pay later, where available
• Square — safe, contactless payments at our markets
• Cash on Pickup — if you’re collecting your order in person
• Offline Payments — bank transfer or other arrangements; just reach out to us
Whether you’re shopping online or meeting us at a market on the Gold Coast, we’ll always do our best to make the process simple and smooth.
Because payment shouldn’t get in the way of a good mate.
Choose your way, grab your mate, and enjoy the moment. 🧉